Automotive Parts and Service Essentials (BUSN 0232)
In this course, individuals currently working in or aspiring to work in the automotive industry develop professional and productivity skills to become an integral part of the customer handling team. Course participants learn to manage client expectations in parts and service departments by improving listening skills, building rapport and adapting to the client’s personality in order to increase the customer satisfaction index and sales.
Credits:
| Credit Hours | Contact Hours | Lecture Hours | Lab Hours | Other |
|---|---|---|---|---|
0.000 |
24.000 |
|
|
|
[+] Prerequisites:
[+] Corequisites and Concurrent Prerequisite(s):
None