Office Technology and Procedures (ODE) (OFAD 1009)

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge which can be valuable in obtaining and retaining careers in today's fast-changing office environment. These can be applied to any office situation, ranging from a multinational corporation to a home-based enterprise. Topics covered include Internet research and e-mail messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management.

Credits:

None